Vediamo come è possibile realizzare un web form, installabile anche su tablet kiosk, per monitorare i feedback dei clienti di un negozio, e avvisare in real-time il personale incaricato o il management circa forti insoddisfazioni dei clienti.
In questo esempio vogliamo avvisare gli incaricati quando un utente lascia una feedback negativo ( smile 1 o smile 2 ) e contemporaneamente un commento contenente la parola "cassa" o "casse". Al verificarsi di entrambe le condizioni la tecnologia INTOWAY, tramite un integrazione esterna con la chat Telegram, invia un messaggio contenente sia il valore del feedback che il contenuto del commento.
NB. Non lo mostriamo nell'esempio per velocità, ma in un applicazione reale, consiglieremmo al cliente di utilizzare lo "schedule" integrato in INTOWAY per dilazionare di alcuni minuti la notifica e garantire l'anonimato del feedback.
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